AFCA has a range of resources to help you understand and navigate the complaint resolution process. The majority of publications and resources are available publicly on the AFCA website.

Other user charge information is available through the Invoices tab on the Portal. Read more about membership costs in the funding model fact sheet.

The Australian Financial Complaints Authority (AFCA) will generally try to first resolve a complaint by informal methods and reach a settlement between you and the financial firm through negotiation or conciliation.
However, if we make a formal decision, there are a number of outcomes – also called ‘remedies’ – that we can provide under our Rules.